Shipping Policy

Last Updated: March 2026

1. Delivery Areas

We currently deliver within South Africa.
International shipping may be available on request.

2. Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays).

During peak periods, processing times may be extended.

3. Delivery Timeframes

Estimated delivery:

Delivery timelines are estimates and not guarantees.

4. Shipping Costs

Shipping costs are calculated at checkout based on location and order size.

5. Order Tracking

Tracking details will be sent via email once your order has been dispatched.

6. Risk & Ownership

Risk in the goods passes to the customer upon delivery.

Please inspect your parcel upon arrival and report any damages within 48 hours.

Returns Policy

(In line with the Consumer Protection Act)

Last Updated: March 2026

1. 7-Day Cooling-Off Period (Online Orders)

In accordance with Section 44 of the Electronic Communications and Transactions Act:

Customers may cancel an online purchase within 7 days of delivery.

Items must be:

Return shipping costs are for the customer unless the item is defective.

2. Defective or Damaged Goods

Under the Consumer Protection Act, you may return defective goods within 6 months of purchase.

You may choose:

This does not apply to damage caused by misuse.

3. Non-Returnable Items

The following cannot be returned unless defective:

4. Refund Process

Refunds are processed within 7–10 business days after inspection.

Refunds will be issued via the original payment method.